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Help Desk Survey Results

Help Desks and the Need to Modernize the Employee Experience

This article takes a look at some of the results of a recent PeopleReign survey, including how 53% of employees purposefully avoid the help desk, with another 8.5% using it grudgingly.
Digital Transformation of the Service Management Office

The Future State of the Service Management Office and Transformation

This article explains how the Service Management Office (SMO) is evolving to its future state from its present form by adopting various ITSM best practices, methods, technology, and tools.
Education ITSM Tool

How Educational Institutions Can Benefit from an ITSM Tool

It’s no secret ITSM can help companies and businesses streamline efficiencies, cut down on costs, and improve customer satisfaction. But can it help schools? Yes! This article looks at five ways ITSM, enabled by an ITSM tool, can help educational institutions – from primary schools to universities.
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